SUEZ in partnership with NJ SHARES Guidelines for Eligibility for the SUEZ Cares Program

 

About Us

 

SUEZ and NJ SHARES have partnered to create a water assistance program to provide help to those who are in a temporary financial crisis and in need of water bill payment assistance. The program is not based on income. It is a grant of up to $150 available to anyone in a temporary financial crisis who has made a good faith payment of at least $20 within 90 days of applying. All grant payments are issued directly to the utility company on the customer’s behalf.

Eligibility Guidelines

Applicants MUST:

  • Be a residential SUEZ customer with an active account
  • Be experiencing a temporary financial crisis, such as a job loss or illness
  • Have arrears on their SUEZ bill
  • Have made a good faith payment of at least $20 within 90 days of application date

Households MAY:

  • Receive a grant once between January 1 and December 31 of a given year
  • Receive one water consumption grant of up to $150

SUEZ Cares Program Policies and Procedures

Residence and Billing

  • SUEZ will reject multi-dwelling account applications – no exceptions
  • The customer must have an actual meter reading submitted at time of application. Estimated readings will be rejected – no exceptions
  • The water bill must be in the applicant’s name
  • The applicant must reside at the address listed on the application

 

Exceptions in Cases Where Applicants are Not the Customer of Record

  • The bill is in the spouse’s name and the spouse is deceased – copy of death certificate is required.
  • The applicant is elderly or disabled and a volunteer, family member, or social worker that is applying on his/her behalf – Power of Attorney document or letter of authorization is required.

Status with SUEZ

  • Applicants must have made a good faith payment of at least $20 on their account within the last 90 days of the application date. If a good faith payment has not been made within the previous 90 days of application, the applicant must make the payment first.
  • Grants will be used for water consumption charges only – not for deposits, reconnection fees, repairs, etc.
  • No customer will receive a credit balance.

 

Customers do not need a shut-off notice to apply

Required Documentation

NJ SHARES must receive these required documents within ten business days of the application date.

Personal ID for the Applicant and All Household Members

Any unexpired government issued ID. ID must be provided for the applicant and all household members. If adult (18 and older) household member’s ID shows a different last name than applicant, additional proof of residency is required. If the address is listed on the ID provided and it does not match the service address, additional proof of residency is required.

Proof of Residency

If any documentation provided throughout the application process includes an address that does not match the service address, further proof of residency will be required. To prove residency, additional documentation dated within 30 days of the application date showing name and address must be provided.

Completed Signed and Dated Application

The client’s signature and date must be on the application.

Most Recent Water Provider Bill

This information is verified with SUEZ

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