New Jersey Natural Gas
Alfred Glass is an experienced professional with more than 14 years of experience in customer relations and 10 years of experience in training, process improvement and employee development. Glass currently serves as the Director of Customer Service Operations at New Jersey Natural Gas, and previously served as the Manager of Contact Office Operations at the company. Prior to his work at New Jersey Natural Gas, he held positions at New Jersey American Water and American Water respectively. Glass earned his bachelor’s degree in business administration, management and operations from Centenary College, and his master’s degree in strategic communications and leadership from Seton Hall University.